Welcome to TreckWell (hereinafter “we,” “us,” or “our”). These Terms & Conditions (the “Terms”) govern your access to and use of our website, booking services, and any other related content, features, or services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.

1. Acceptance of Terms

1.1. By accessing or using our Services, you confirm that you have read, understood, and agree to comply with these Terms, as well as our Privacy Policy.
1.2. If you are using our Services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Scope of Services

2.1. Chauffeur Services
We provide luxury chauffeur transportation, including but not limited to airport transfers, corporate travel, special events, private tours, hourly bookings, and intercity rides.

2.2. Bookings and Reservations

• You can make reservations via our website, phone, email, or WhatsApp.
• All bookings are subject to vehicle and chauffeur availability.
• Once a booking is confirmed, you will receive a confirmation email or message outlining the details of your reservation.

2.3. Service Limitations
We reserve the right to refuse service if we believe a request is unsafe, unethical, or otherwise violates these Terms.

3. User Responsibilities

3.1. Accurate Information
You agree to provide true, accurate, and complete information when booking our Services and to update such information promptly if it changes.

3.2. Compliance with Laws
You agree to use our Services in compliance with all applicable laws and regulations, including local traffic laws and any rules set forth by airports or event venues.

3.3. Behavior in Vehicles

• Passengers are expected to behave in a respectful and safe manner while in our vehicles.
• Smoking, consuming illegal substances, or causing damage to the vehicle is strictly prohibited.
• You will be responsible for any costs related to excessive cleaning or damage caused by you or your passengers during the trip.

4. Pricing and Payment

4.1. Rates

• Our rates vary depending on the type of vehicle, distance, duration, and any special requests.
• We provide a quote or estimated fare at the time of booking; however, additional fees (e.g., tolls, parking, waiting time) may apply if not included in the original quote.

4.2. Payment Methods

• We accept various payment methods, including credit cards, debit cards, bank transfers, and, for corporate clients, invoice-based billing.
• All payments must be made in full and on time, unless otherwise agreed upon.

4.3. Late or Failed Payments

• We reserve the right to suspend or cancel Services in the event of late or failed payments.
• Any outstanding amounts may incur interest charges in accordance with applicable laws.

5. Cancellation and Refund Policy

5.1. Cancellation by Customer

• Cancellations must be made within a specified timeframe before the scheduled pickup to avoid fees (e.g., 24 hours).
• Cancellations made after this timeframe may be subject to a cancellation fee up to the full amount of the booking.

5.2. Cancellation by TreckWell

• We reserve the right to cancel or reschedule your booking in the event of unforeseen circumstances (e.g., extreme weather conditions, vehicle breakdowns, or driver unavailability).
• In such cases, we will make reasonable efforts to provide alternative arrangements or issue a full refund.

5.3. No-Show Policy

• If you fail to appear at the designated pickup location within a reasonable grace period, we may treat your reservation as a no-show and charge a no-show fee up to the full cost of the booking.

6. Liability and Disclaimer

6.1. Limitation of Liability

• To the fullest extent permitted by law, TreckWell and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to the use of our Services.
• Our liability to you, whether in contract or tort, is limited to the amount paid for the specific service in question.

6.2. No Warranty

• We strive to provide reliable and high-quality Services; however, we do not warrant that our Services will always be available, timely, secure, or error-free.

6.3. Force Majeure

• We shall not be held liable for any failure to fulfill our obligations under these Terms due to events beyond our reasonable control, such as natural disasters, wars, strikes, or governmental actions.

7. Indemnification

You agree to indemnify and hold TreckWell, its affiliates, officers, agents, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses (including attorney fees) arising out of or related to your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

8. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By agreeing to these Terms, you also agree to the terms outlined in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction], unless otherwise required by applicable law.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. When we do, we will update the “Last Updated” date at the top of this page and provide notice as required by law. Your continued use of our Services after any such changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

• Phone: +44 20 7123 6604
• WhatsApp: +44 7469 942481
• Email: info@treckwell.com

We appreciate your cooperation and look forward to providing you with a premier chauffeuring experience.