TreckWell (referred to as “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and disclose your personal information when you use our website, services, or otherwise interact with us.

1. Information We Collect

1. Personal Information
   • Contact Details: Name, email address, phone number, billing address, and other relevant contact details you provide when making a booking or inquiry.
   • Payment Information: Credit or debit card details, billing address, and other related information necessary to process payments for our services.
   • Booking Details: Pick-up address, drop-off address, date and time of travel, special requests, and other information required to fulfill a booking.
2. Automatically Collected Information
   • Device and Usage Data: IP address, browser type, operating system, and other technical data about your device.
   • Browsing Information: Pages you visit on our site, time spent on each page, and other usage statistics.
   • Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to understand how users interact with our site and improve our services.
3. Third-Party Sources
   • Business Partners or Affiliates: We may receive personal data if you use third-party services that integrate or work in conjunction with our services.

2. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

1. Providing Our Services
   • Processing and managing your bookings, reservations, and related transactions.
   • Communicating with you regarding your travel plans, changes, or updates.
2. Improving User Experience
   • Personalizing the content and features you see on our website.
   • Analyzing how users interact with our site to enhance navigation and user-friendliness.
3. Marketing and Communications
   • Sending promotional materials, newsletters, or updates about our services that may be of interest to you.
   • Conducting surveys or requesting feedback to improve our offerings.
4. Legal and Regulatory Compliance
   • Complying with applicable laws, regulations, and legal processes.
   • Detecting, preventing, or investigating potential fraud, security breaches, or other misuse of our services.

3. Legal Basis for Processing

Depending on where you reside, we process personal information under one or more of the following legal bases:

• Consent: You have given explicit consent for a specific purpose (e.g., subscribing to our marketing emails).
• Performance of a Contract: We need your personal data to provide our services and fulfill our contract with you (e.g., processing a booking).
• Legitimate Interests: We use your information to achieve legitimate business interests, such as improving our services, while ensuring your rights and freedoms are not affected.
• Legal Obligations: We may process your data to comply with legal or regulatory requirements.

4. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

Once we no longer require your personal information for these purposes, we securely delete or anonymize it.

5. Sharing and Disclosure of Information

We may share your personal data with:

1. Service Providers
   • Third-party vendors who assist us with payment processing, customer support, data analysis, marketing, or other business operations.
2. Business Partners and Affiliates
   • Companies with which we partner or affiliate to provide integrated services or promotional offers.
3. Legal and Regulatory Authorities
   • When required by law, legal process, or regulation (e.g., responding to court orders, subpoenas, or government requests).
4. Successors in Business Transfers
   • In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for their own marketing purposes.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings.
• Personalize your experience.
• Analyze site traffic and usage patterns.
• Offer relevant advertisements based on your browsing behavior (where applicable).

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our site may not function properly if you disable cookies.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no method of data transmission or storage can be guaranteed to be completely secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and Correct: Request a copy of the personal data we hold about you and correct any inaccuracies.
• Delete: Ask us to delete or remove your personal data when there is no legitimate reason for us to continue processing it.
• Object: Object to processing of your personal data for direct marketing or specific situations based on legitimate interests.
• Restrict Processing: Restrict our use of your personal data in certain circumstances.
• Data Portability: Obtain a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided in the “Contact Us” section. We may request certain information to verify your identity before completing your request.

9. International Data Transfers

If you reside outside of the United Kingdom, please note that your personal data may be processed in countries that may not provide the same level of data protection as your home country. Whenever we transfer your personal data internationally, we take measures to ensure it remains protected in accordance with applicable data protection laws.

10. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the content, privacy practices, or security measures of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. Please review this Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

• Phone: +44 20 7123 6604
• WhatsApp: +44 7469 942481
• Email: info@treckwell.com

We will do our best to address your inquiry promptly and thoroughly.