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FAQ
How do I book a ride with TreckWell?
How do I book a ride with TreckWell?

You can book via our website, by calling our office, or by sending us an email or WhatsApp message. Simply specify your pickup location, destination, date, time, and preferred vehicle. We’ll then confirm your reservation and provide the relevant details.

Which airports do you serve?
Which airports do you serve?

We provide airport transfers to and from all major London airports, including Heathrow, Gatwick, Stansted, Luton, London City, and Southend. Our chauffeurs monitor flight arrivals so they can adjust pickup times if your flight is delayed or arrives early.

How early should I book my chauffeur service?
How early should I book my chauffeur service?

While we welcome same-day bookings when availability allows, we recommend scheduling your ride at least 24–48 hours in advance to ensure we can accommodate your preferred date, time, and vehicle type—especially during peak travel seasons.

What types of vehicles are in your fleet?
What types of vehicles are in your fleet?

Our premium fleet includes the Mercedes E Class, Mercedes S Class, Mercedes V Class, Range Rover, and Bentley Continental Flying Spur. Each vehicle is meticulously maintained, fully valeted, and equipped to provide you with a comfortable, luxurious experience.

Can I make changes to my trip after booking?
Can I make changes to my trip after booking?

Yes, you can update your pickup time, location, or destination by contacting our customer service team. We will make every effort to accommodate last-minute changes, though modifications depend on availability and scheduling.

What if my flight is delayed or arrives early?
What if my flight is delayed or arrives early?

We track flight statuses in real time. If your flight schedule changes, our chauffeur will adjust accordingly so you won’t have to worry about missed connections or additional waiting charges (within a reasonable grace period).

How does payment work?
How does payment work?

We accept various payment methods, including credit cards, debit cards, bank transfers, and secure online payment gateways. For corporate clients, we also offer account-based billing options. You’ll receive an invoice or receipt once your transaction is processed.

Do you offer child seats or special accommodations?
Do you offer child seats or special accommodations?

Yes, we can provide child seats upon request at no extra charge. If you have any additional requirements—such as extra luggage space or wheelchair accessibility—please mention them during booking so we can make the necessary arrangements.

What is your cancellation policy?
What is your cancellation policy?

Our cancellation policy varies depending on the type of booking and how close it is to the travel date. Generally, if you cancel within a specific time frame (often 24 hours), you won’t incur a fee. For last-minute cancellations, a charge may apply. We’ll provide you with clear policy details at the time of booking.

Do you offer multi-stop journeys or hourly bookings?
Do you offer multi-stop journeys or hourly bookings?

Yes. Our flexible hourly booking option allows you to schedule a chauffeur for multiple stops, such as meetings or errands. Simply provide your itinerary, and we’ll plan the route to ensure you enjoy a seamless travel experience.